Contact AsanEcom support: we’re here to help
Questions about your store, orders, or features? Our team is happy to help.
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We usually reply within 24 hours.
Help Center
Quick answers on setup, products, orders, and publishing.
Business & Partnerships
For agency, reseller, and ecosystem inquiries.
Office Hours
9:00 AM – 6:00 PM (Local Time)
Platform Operations
Distributed Cloud Infrastructure & Support
Phone / WhatsApp
Direct merchant assistance during office hours
Send us a message
Questions about store setup, products, or billing? We reply within 24 hours.
Quick answers
Answers to top seller questions ready immediately.
How do I publish my store?
Open your Merchant Dashboard, customize your store in the visual editor, preview it on desktop and mobile, and click 'Publish'. Your changes go live instantly on your unique web address.
How do I set up Cash on Delivery?
Cash on Delivery is enabled by default for all merchants. Customers can select Cash on Delivery at checkout, and you can mark the order as paid once your delivery courier collects the cash.
How do I add product sizes or colors?
In your Products studio, navigate to 'Options & Variants'. Add an option like 'Size' (S, M, L) or 'Color' (Black, White). The system automatically creates distinct SKUs with individual stock tracking.
How do I go back to an earlier version of my site?
In the Site Editor, open the 'History' tab. You will see an append-only timeline of every published version. Click 'Restore' on any previous point in time to roll back instantly.
How do I export my sales report?
Go to Reports in your Dashboard, choose your date range, and click 'Export to CSV'. You will receive a clean breakdown of sales, paid vs unpaid COD orders, and tax details.